PooGO Service Agreement
Clear terms for every plan we offer. Read the section that matches the service you are requesting.
General terms
- Service description: PooGO removes pet waste from outdoor areas, bags it and removes it from the property. We work in all weather that is safe for our team.
- Property access: You agree to provide safe access to the service area, including unlocked gates, and to inform us about pets that will be outside during service. We are not responsible for damage caused by unrestrained pets or unsafe conditions.
- Payment: Payment is due according to the plan terms below. We accept the methods discussed at booking. Recurring customers may be billed weekly or monthly depending on the selected plan.
- Satisfaction: If you are not satisfied with a visit, contact us within 24 hours and we will make it right.
- Liability: PooGO is fully insured. Our liability is limited to the value of the service visit in question. We are not liable for pre-existing yard damage, holes, sprinkler issues or pet behavior.
- Termination: Either party may stop service at any time. Recurring customers should give at least 7 days notice so we can adjust the route.
- Contact: Email support@getpoogo.com or call/text 609-798-7500 with any questions.
Weekly / Recurring Pet Waste Removal
- Service is scheduled on a recurring basis — typically weekly, every two weeks or monthly depending on the plan chosen.
- You will be billed on the schedule agreed at signup. Weekly customers are generally billed weekly; bi-weekly and monthly customers are billed per visit.
- Skip policy: If you need to skip a visit, let us know at least 24 hours in advance. Skips requested with less notice may be billed at the regular rate if we have already routed your stop.
- Cancellation: You may cancel recurring service with 7 days notice. No refunds for visits already completed.
- Gate must be unlocked or a secure access arrangement must be in place on your service day.
One-Time Yard Cleanup
- This is a single, one-time service scheduled on a mutually agreed date and time window.
- Pricing is based on yard size, number of dogs and the condition of the yard. The estimate may be adjusted if the yard condition differs significantly from what was described.
- Payment is typically collected before or at the time of service unless otherwise arranged.
- Cancellation or rescheduling requests must be made at least 24 hours before the scheduled visit. Same-day cancellations may be subject to a fee.
Deep Yard Cleanup
- Deep cleanups are for yards that need extra time and attention beyond a standard maintenance visit.
- Final price depends on the amount of waste, yard size, overgrowth and time required. We will confirm the scope and price before starting.
- Heavy debris, leaves, branches or non-pet-waste items may require an additional charge and will be discussed before work begins.
- The time estimate provided is an estimate; actual time may vary based on yard conditions.
Pet-Safe Yard Deodorizing
- Deodorizer treatments are applied after cleanup to help reduce odors. Results vary based on weather, yard use and severity.
- Products used are pet-safe when applied as directed. Keep pets off treated areas until dry when possible.
- Deodorizing may be booked as an add-on to another service or as a standalone treatment.
Enzyme Deodorizer Treatment
- Enzyme treatments help break down odor-causing residue in pet areas. They are not a disinfectant or pest-control service.
- Best results usually require a clean surface and may take repeated applications depending on the severity.
- Treatments are scheduled as one-time or recurring add-ons based on your request.
Ground Litter & Trash Pickup
- Service covers small amounts of ordinary ground litter such as bottles, cans, wrappers and paper collected from lawns, sidewalks, entrances and common areas.
- Collected litter is placed in the property's designated trash receptacle.
- This service does not include large debris, furniture, appliances, construction materials, hazardous materials, liquids, bodily waste, or items requiring special handling or disposal.
- Available as an add-on ($10–$20 per visit) or as a standalone visit (starting at $25). HOA and commercial properties are quoted based on property size, frequency and amount of litter.
Commercial & HOA Pet Station Cleaning
- Service is customized to the property and may include pet waste station servicing, bag restocking and common-area cleanup.
- A custom quote and service schedule will be provided based on the number of stations, property size and visit frequency.
- Properties must provide safe access to stations and common areas. Minimum service commitments may apply for certain frequencies.
- Billing terms are agreed in writing before service begins.
Ready to schedule? Get a free quote or call/text 609-798-7500.